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At Your Service provides you with stress-free party hosting services, but we know that even the most organized event planners wake up in the middle of the night wondering if they’ve covered all the bases. Here is an FAQ list of the most common questions we get asked, about what happens when you make a reservation, to put your mind back at ease. Whether you’re planning months in advance or a question popped up in your mind at 1 a.m. the night before, we hope your answer is here.

 

Q: WHAT HAPPENS AFTER I SEND A SERVICE REQUEST?

A: At Your Service will reach out to you within 2 business days to discuss the details of your event and send you a customized order form. Once your completed form is returned to us, we will begin recruiting. Two or 3 days before your event we will check in with you again to confirm, and to incorporate any additional requests you may have for your service crew. The day before, we will send you a staff sheet with the names of your amazing team. After that, it’s party time!

staff pouring champagne

Q: WHEN DO YOU CHARGE MY CREDIT CARD?

A: We require a credit card in order to hold your reservation. An invoice will be sent to you the day after the event when you can inform us which method of payment you wish to use. While we require a credit card to hold your reservation, payment may otherwise be made by cheque or e-transfer. If you wish to tip your service crew, we encourage you to do so personally to each server at the end of your event.

 

Q: HOW FAR IN ADVANCE DO I NEED TO BOOK AT YOUR SERVICE FOR MY EVENT?

A: Quite often we are able to accept staffing requests the day before your event, but it’s always better to book as far in advance as possible to ensure you can reserve the appropriately staffed crew for your specific event needs. While each member of our team is well-rounded in serving duties, we have wait staff, bar staff, head waiters, and supervisors available when given enough notice. We recommend that you book at least a month in advance especially during June, July, August, and December due to high demand, but we are professionals with back up plans for our back up plans, so even if you didn’t book in advance give us a call and you may be pleasantly surprised!

 

Q: WHAT IS THE AVERAGE PRICE FOR AT YOUR SERVICE EVENT STAFFING?

A: At Your Service provides customized staffing crews for each event – we’re not average! We diligently work within your budget and provide discounted rates for caterers, Food and Beverage venues, Chamber of Commerce members, fundraisers, charity and not-for-profit events, and more. We can create a staff profile to serve your event needs and, working with your itinerary, stay on budget, whether you’re throwing a house party for 20 or a wedding for 500.

 

If you still have questions, or would like further explanation get in touch with us through our website or by calling (226) 336-2881

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